How can I track my order?
You will receive a shipment confirmation email when your order ships, which will include a tracking number. If you have any questions pertaining to your order status, we invite you to reach out to us at email@example.com and we’ll be happy to assist you further.
How much does shipping cost?
We are happy to offer Free shipping on all orders in the contiguous United States via FedEx Ground (Home Delivery with Adult Signature Required). Need it faster? Expedited shipping options are available at checkout for an additional cost, including FedEx 2-Day and FedEx Overnight.
When will my order ship?
All orders received by 2:00 PM PST (Pacific Standard Time) ship the same business day (Monday - Friday). Orders received after 2:00 PM PST will ship the following business day.
When will my order arrive?
Orbit Baby is based in California, so if you have selected our Free Ground shipping option, please allow; 1-3 days for your product to arrive if you are on the West Coast. 3-4 days for your product to arrive if you are in the Midwest, and 4-5 days for orders to reach the East Coast.
Will all the items in my order ship together?
Yes. If you have ordered multiple products they will all ship out at the same time. If for some reason one or more of your products are on backorder we will either hold the order until all products are available to ship or split your shipment if there is an extended delay.
How is sales tax calculated for my order?
Sales tax is added to all orders shipped within California, based on the current sales tax rate of 9.75%.
Does Orbit Baby ship outside of the United States?
We currently ship products within the United States only (excluding APO, FPO, or DPO addresses). We will be shipping to Canada soon, so please stay tuned! If you’d like to stay informed about our expansion plans, we welcome you to follow along on our social channels: @orbitbabyusa
Does Orbit Baby ship to APO, FPO, or DPO addresses?
We apologize, but we currently do not offer shipping to APO, FPO, or DPO addresses at this time.