In 2019, Orbit Baby re-launched under new ownership, and brought the Orbit Baby G5 Travel Systems to market. All pre-2019 Orbit Baby products, including the G2 and G3 Travel Systems, were manufactured, warrantied and sold by the previous parent brand of Orbit Baby.
So, we unfortunately do not have access to and are unable to produce replacement parts for previous generation products. However, we are currently creating G5 replacement parts which should be available on our website in early 2020. If the part is compatible with discontinued Orbit Baby products, we will absolutely note this on our website.
If you'd prefer not to wait until the G5 replacement parts are in stock, an alternate option is our Orbit Baby Upgrade Program. For a limited time, we will be helping our Orbit Baby Families within the United States upgrade into the new G5 Travel System products. All we need from you is an image of your previous generation product Serial Number so we can mark the product as covered under our upgrade program. From there, we will provide you with an individualized code that you can use at checkout for 20% off your new G5 product.